Cancellation Policy
Right of Revocation
Consumers have the right to cancel a purchase-contract within 14 days without stating any reasons.
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods.
To excercise your right of revocation, you must contact us
Noel Neu
Robert-Dörflinger Str. 4
86368 Gersthofen, Germany
E-Mail: info@acoulab.de
Phone: +49 159 02139931
with the a clear statement expressing your wish to revoke the contract. This can happen via e-mail, letter, or phone.
It is recommended to use the provided revocation-form.
Consequences of revocation
In case of a valid revocation, both parties (seller and buyer) are to return their respective payments / goods.
Shipping fees and transaction fees which resultet from your chosen payment method cannot be returned.
Goods must be returned to the seller within fourteen days of initial reception.
This deadline is kept, if the goods are dropped of at the postal office within this period.
Refunds are made within five workdays of receiving the goods.
Refunds will be made using the same payment method that was used for the initial transaction.
If the goods can not, only partially be returned, or are in a degraded condition, you will be charged adequately for compensation.
You shall only be liable for such damaged, if the deteriorated condition is due to handling of the goods in such way, that is not necessary for checking their nature, properties and functioning.
“checking their nature, properties and functioning” means inspectiong or trying the goods in a way one would do at a physical retail outlet.
You are responsible return shipping, including the respective cost and risk.